Burnt Brew from the Crypt

"I was at my real job.  I had to take a leave of absence to be here for...  this.  What are we doing?  Exactly?"

"I'm going through all of last year's requests to see where we went wrong..."

"Genius.  I can help put all this in the computer.  Let's get everyone in to help.  We can get this done lickety-split."  Jimmy couldn't believe his luck.  "I've been trying to get you guys to use the computers for ages.  This is fantastic!"

"Not using the computer."

These guys were supposed to be so happy all the time, but not Twist.  He had no sense of humour.  And no computer.

"So, how are you going to..."  Jimmy waived at the sea of letters.

Twist pointed at his almond-shaped head.  "It's all up here.  We missed something last year.  I'm just looking for that one request..."

"One request?"  Jimmy was agape.  "You think it's about one request?"

"I'm pretty sure."

"That's crazy talk."

Twist shrugged.  "Whatever.  I'll find it."

"How?"  

"By reading.  That's what letters are for."

"You're going to read all those letters."

"All of them."

"And find one letter."

"Yup."

"And remember them all without a computer."

"Yup."

"Black Friday is in four weeks.  And then Christmas."

"Yup."

"You're going to do this all alone."

"Yup."   Real coffee was going to be required this morning.  Not some burnt brew from the crypt.